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Quality Results do in fact “speak for themselves”. As market leaders in the tyre industry we pride ourselves on our customer service & sales skills. Quality Results provide us with detailed reports on how calls to our branches are handled and make recommendations to improve our performance.


This performance monitoring combined with ongoing training has directly led to increased sales nationwide.


We also use Quality Results to keep an eye on our competitors. The ‘Competitor by Region’ graphs make decisions about marketing & training so easy.


I recommend Quality Results to any business that is serious about increasing its service and sales performance.


                                 Glyn Parry

                                 Marketing Manager

                                 JAXQuickfit Tyres



It was not long after I started Performance Edge back in 1993 that you started handling some of out mystery shopping requirements.  Mystery shopping soon became a mainstream activity for our company and it was not long after that that you started managing the whole division for us.  Our business relationship continued to grow until we sold the company in 2002.  During the 8 or so years you took care of all the mystery shopping for Performance Edge.  Projects were always handled in a timely professional and pleasant manner.  You forged high quality relationships with our clients and they often dealt directly with you and extended their contracts due to their satisfaction with the way you conducted projects for them and the quality of information your reports provided.

As I now operate as a freelance speaker and trainer, I still refer work of this nature to you in the full knowledge that it will be professionally handled.  I recommend you highly to anyone who is interested in your services

  Doug Callander
Speaker, trainer, consultant


…….Tracie’s work was professional, reliable, consistently thorough and well presented. It helped our staff members, supervisors and managers to identify individual development needs, being presented in an objective manner. This led to each individual being developed and improved performance…..
….Based on Tracie’s excellent work, we were able to implement bonuses for high performers, thus re-enforcing excellence in customer service and increased sales results.

  Jutta Sundermann
Human Resources Manager


“Quality Results Mystery Shopping has been an integral part of maintaining the high reservations standards for Orient Express Hotels, Trains & Cruises here in Australia. On-going audits have not only helped identify key development areas but ensured that our strong focus on sales & customer service is maintained at all times. The reporting and feedback process is an invaluable coaching tool for staff at all levels.”

  Ken Ward
Reservations Manager
Orient Express Hotels, Trains & Cruises



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If you would like to get in touch with us please..

[email protected]

or call:
1300 734 334



"Life is not so short but that there is always time enough for courtesy."

Ralph Waldo Emerson


If you are looking for work as a Performance Monitoring Assessor please email your application and CV to [email protected]



©2007 Quality Results